This error could occur for several reasons: It’s most likely that the connection between the client and server had been terminated/closed, or it could have been a random noise on the line, or it could be that there was a timeout. Also, it could ...

Problem: Existing Titan 7 MFT customers configured with a DMZedge server who upgrade to Cornerstone version 8.4 will get an error when trying to start the server. Customers may see the following error message: "Base Services failed to start" follow...

I get the following error message when trying to connect to my server using remote administration: "Error, unable to connect to the domain. Please check to make sure that the domain service has been started and is running" You will receive this error f...

Symptom: "data exceeds window size" Response from South River Technologies: Based on review, some SFTP clients will commonly send more data over the wire to the server than the server is prepared to accept (the amount of data the server can accept ...

Question: Error 1304 – suberror 40 when configuring the E-mail Server. Answer: Make sure that you are using SMTP gateway of the mail server and that the Cornerstone server can route to the server and ping via IP and/or DNS name.

If you receive the following error when you are trying to import SSH-KEYGEN host key pairs into Cornerstone Server: 'Unable to import host key due to invalid format or bad password. Make sure the SSH key is OpenSSH format (Error 1610)', ther...

Generate Key(s) in Putty Keygen: Type in password for key and change conversion option to “Export ssh.com key”. Note: you must add the *.pub extension to the filename.. Export the private key from puttykeygen (note that you do not have to ...

Question: I’ve restarted my Cornerstone Server, and I get the message ”Error Starting Server: Port conflict.” Checked the server and the specified port is not in use. Answer: Close the Cornerstone Console, go to the Services applet, and rest...

Symptom: This FTP server has been running great for a while. All of a sudden it stopped. Now, when trying to start, you receive the message "Error starting the server. Make sure that there are no port conflicts." Checking the log, you see "Unable to star...

Java made a change that takes over port 31000. Please run a netstat -a -n -p tcp -b. If the Java service (or any other than Cornerstone) is running on port 31000, you will need to change your Administration port in Cornerstone to a non-used port (i.e.: ...

Question: I set up an Event Handler to launch a VBScript when a file has been uploaded. The VBS script doesn’t run. The file has been saved in the default Cornerstone directory path. Answer: Currently, the VBS script will not launch from a director...

Symptom: fxEventMgr::_eventsLoadFromDatabase() failed: Unable to open database. (Error 2002) appears in the log file. Run SQL Management Studio Express Find the customers database in the list of database right-click on the database and select "New ...

This error indicates that the FTP client is running in Active/PORT mode and you have a firewall in front of your client PC. You should contact the user and have them configure their FTP client to run in PASV/Passive mode instead. Please make sure yo...

Cause: This error is displayed in the logfile when a user tries to login to a Cornerstone Server using NT authentication. The error is the result of Cornerstone being unable to communicate with the Primary Domain Controller (PDC). Solution: Make sure...