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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | Why do files start downloading when browsing the drive? |  |
| WebDrive isn't automatically downloading the files it's actually Windows Explorer or another process downloading the files anytime something accesses them. Most likely there are programs running in the background such as anti virus real-time scanning that |
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| How do I use SyncBackSE to schedule a backup job to a WebDrive drive ? | |
| When using the SyncBackSE scheduler you need to configure the job in SyncBackSE to run under the same NT user account that you created your WebDrive site profile in. Make sure you enter a password as well as this is required for the Windows scheduler.
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| I have a Windows XP box on a network with ISA server and I am unable to get webdrive to connect outbound. |  |
| The problem is the ISA firewall client normally intercepts winsock calls and then uses the currently logged on NT user credentials to authenticate with the ISA server. WebDrive runs under the "LocalSystem" account as a Service so this is most likely faili |
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| How can I enable Passive Mode (PASV) in WebDrive? | |
| Bring up WebDrive and click on the Properties button. Now expand the Connection node and click on FTP settings. Here you will see a check box that reads “Passive Mode (PASV)”. If this box is not checked then WebDrive will operate in Active (PORT) mode. |
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| How can I update my current version of WebDrive once my year of free updates has expired? | |
| After the initial 12 months of free upgrades and support have expired; you will have the opportunity to purchase an additional 12 or 24 months of updates and support at a nominal fee; usually a fraction of the original cost of the software. You can go to |
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| How can I enable SSL/TLS in WebDrive? | |
| Bring up WebDrive and click on the properties button. Now expand the Security node and click on Encryption. Here you will see a drop down box that reads “Encryption Method”. Select the appropriate encryption method. If you are using the Webdav protocol fo |
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| How can I enable password encryption in WebDrive? | |
| Bring up WebDrive and click on the Properties button. Now expand the Connection node and click on FTP settings. Here you will see a drop down box labeled "Password Encode. Select the appropriate encryption method. |
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| How can I enable file logging in WebDrive? | |
| Bring up WebDrive and click on the file menu then program settings. Now click on the Logging node, here you will see a check box that reads "Enable file logging", make sure this is checked. For more detailed logging you can enable the options under Detail |
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| What is the difference between Active (PORT) mode and Passive (PASV) mode? | |
| Active (PORT) mode:
In active (port) mode the FTP client specifies the data port that the FTP server is going to connect on and waits for the FTP server to connect. The IP address and port number is sent to the FTP server by the FTP client using the PO |
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| How can I enable WebDrive to connect to an FTP server through a Proxy? | |
| Bring up WebDrive and click on the file menu then program settings. Here you will see a Proxy HTTP node and a Proxy FTP node. Select the appropriate node based on the protocol you are using and make sure you have the correct information in the fields prov |
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| Is there a way to resume a broken transfer in WebDrive? | |
| Yes. Bring up WebDrive and click on the properties button. Now click on the File node. Under the Basic File Options menu check the option “Resume interrupted ftp transfers”.
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| Is WebDrive HIPAA compliant? | |
| Yes, WebDrive is HIPAA compliant when you use encryption. Please see our HIPAA Compliance Statement.
Click To See Our HIPAA Compliance Statement (PDF) |
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| Does WebDrive support the Windows XP briefcase feature? | |
| No, currently WebDrive does not support the Windows XP briefcase feature. |
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| What is the difference between "Auth" SSL/TLS and "Implicit" SSL/TLS? | |
| "Auth" SSL/TLS will run on port 21 by default. "Implicit" SSL/TLS will run on port 990 by default. |
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| What are the default ports for FTP, SFTP (SSH/Secure Shell), Webdav and SSL/TLS? | |
| FTP uses the default port 21.
SFTP (SSH/Secure Shell) uses the default port 22.
Webdav uses the default port 80.
SSL/TLS uses the default port 990.
Note: "Auth" SSL/TLS will run on port 21 by default. "Implicit" SSL/TLS will run on port 990 |
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| Does WebDrive support SFTP under the Windows 98 OS? | |
| No, SFTP is not supported under the Windows 98 OS. |
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| Can a mapped drive be shared? | |
| No you can not share a mapped drive, this is a limitation of Windows. |
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| Is it possible for WebDrive to show Unix links with FTP? | |
| Yes. Bring up WebDrive and click on the properties button. Now click on the File node. Under the Basic File Options menu check the option “Resolve Unix symbolic links”. Also it depends on how your server handles links. If the server returns symlinks in th |
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| Problems with timestamps. | |
| Q: When I synchronize with my FTP server the timestamps keep getting changed to the date files were transferred to the ftp server.
A: Bring up WebDrive and click on the Properties button then expand the Connections node and click on FTP Settings. Here |
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| How do I bypass the proxy? | |
| Q: I set WebDrive up with proxy support. This works fine but I'd like to bypass the proxy for local addresses (localhost to start with). Is this possible?
A: Yes you can bypass the proxy server for a local address. Bring up WebDrive and click on the Pr |
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| Problems initiating a scheduled copy job using WebDrive | |
| Q: I have created a batch file to run a copy job between a FTP site via WebDrive and a local hard drive. When I ran it locally, everthing works just fine. However, when the batch file is initialized through a job scheduler, the mapped WebDrive is consider |
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| Is it possible to only flush certain directories from the cache? | |
| In the UI there is, select the folder in explorer and right click and select flush from the webdrive context menu. There is no command line option to do it. |
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| I am using webdrive in a DTS in SQL. When I schedule the DTS to run with the server agent I get an "invalid path" error. | |
| The server agent is probably running in "LocalSystem" account and your WebDrive site information is not in the registry for HKEY_CURRENT_USER in that situation. Use command line parameters to set the URL, username/password when using this from a "LocalSys |
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| Is there a way in which I can set WebDrive to NOT display any error messages? | |
| Yes. Bring up WebDrive and click on the file menu then program settings. Now click on the Popup Errors node and uncheck all options. |
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| Does WebDrive support redirects? | |
| WebDrive does not support redirects. |
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| I get the error “414 REQUEST URI TOO LONG” when attempting to upload/download a Word document to Microsoft Sharepoint using WebDrive. | |
| This is a result of word saving a file named ~$test.doc as a temp file, the server is rejecting the ‘~’ character, and this is from URLScan. URLScan can be configured to reject certain requests, including URI's with non ASCII characters in them. Please ch |
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| Can I enter my registration code into the trial version of WebDrive? | |
| Yes. If you are currently running a trial version, simply bring up WebDrive. When the License Splash Screen appears, click the "Activate License" button and enter a valid registration code. If you are running in retail mode, you can view/update the licens |
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| Why does WebDrive cache files when caching is not enabled? | |
| When you turn off caching in webdrive it will not cache the file. However webdrive will use the cache folder for a temporary "staging" area for files. It is similar to when you turn off caching in internet explorer. When you visit a website temporary inte |
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| What is the difference between SFTP (SSH/Secure Shell) and SSL/TLS? | |
| SFTP is an FTP protocol that runs on top of the SSH (Secure Shell) protocol, while SSL/TLS refers to standard FTP running on top of an SSL/TLS (Secure Sockets Layer/Transport Layer Security) connection. SSL/TLS provides 128-256 bit encryption. SSH provide |
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| WebDrive and Windows Service Pack 2 For XP. | |
| Please use the link below for information regarding Windows SP2 for XP.
Click Here To See Microsoft's SP2 Support Page |
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| Common Error Messages | |
| Error: “Can't open cache file. Error (2) - The system cannot find the file specified”
This will usually happen if the WebDrive Cache Directory does not exist, or if you do not have adequate rights to store files in the cache directory. Check the main W |
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| Does WebDrive support the ability to upload files as multiple concurrent segments? | |
| WebDrive does not currently support the ability to upload files as multiple concurrent segments. |
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| WebDrive and Caching. | |
| Q: How does the cache know to refresh? I deleted a few files and was expecting the cache to refresh to take that into account but it didn't. I had to flush it myself. Is there any scenario where the cache knows to update or do I have to do it myself or se |
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| Can WebDrive make a file accessible before download is complete? | |
| Unfortunately this is a limitation of FTP; which operates on complete files instead of portions of files. So WebDrive will download the entire file before it can be accessed. |
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| Does WebDrive support encryption ? | |
| Yes WebDrive supports SSL/TLS (Secure Sockets Layer/Transport Layer Security) over FTP and WebDAV connections. The SFTP (SSH/Secure Shell) protocol is also supported. SSL/TLS provides 128-256 bit encryption. SSH provides 128-256 bit encryption as well. |
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| What protocols does WebDrive support ? | |
| WebDrive supports the FTP, SFTP, WebDAV and Microsoft FrontPage Extension protocols.
Note: WebDrive does not support the SFTP protocol under Windows 98. |
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| Which operating systems does WebDrive support? | |
| WebDrive is currently supported under the following operating systems:
Windows 2000®
Windows XP® (32-bit & 64-bit)
Windows Server 2003® (32-bit & 64-bit)
Windows Vista® (32-bit & 64-bit)
Windows Server 2008® (32-bit & 64-bit)
Windows 7® (3 |
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| Where can I get the latest version of WebDrive? | |
| If you are a registered user you can bring up WebDrive and click on the help menu and highlight "License" now you will see a menu that reads "Check for Program Update", click this menu and you will be able to download the latest available version.
If y |
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| Can I use WebDrive with my MS Access Database? | |
| Q: I have a MS Access MDB database on my FTP Server. Whenever I run MS Access and attempt to access the database, the entire database is copied to my computer. Then, when I close MS Access, the entire database file is uploaded back to the FTP Server; why? |
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| Once I purchase WebDrive, will I need to uninstall the trial version? | |
| No. If you are currently running a trial version, simply bring up WebDrive. When the License Splash Screen appears, click the "Activate License" button and enter a valid registration code. |
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| Does WebDrive support Terminal Server? | |
| Yes you can use WebDrive with Terminal Server. |
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| WebDrive and DNS Resolution. | |
| Yes, WebDrive performs DNS resolution at the time of connection, however it does not
perform this step again since It's time consuming to perform DNS resolution on each HTTP connection. |
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| Cannot create files with long file names on Unix server using Windows XP. | |
| If you have a sitename longer than 32 characters this error will occur, preventing you from uploading long file names to the server.
If this is not the problem, i.e. you have a shorter sitename in WebDrive then use the "run" utility and type in �rege |
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| WebDrive service fails to start under Windows 2000. | |
| Q: Installing WebDrive on a localized (non-US English) version of Windows 2000 may report an error indicating that the WebDrive Service does not start.
A: Microsoft has confirmed this to be a bug in certain versions of Windows 2K SP4. See the MS KB Art |
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| Mapped drive hangs if AntiVirus software is installed. | |
| When using WebDrive in conjunction with AntiVirus software such as McAFee or Norton, WebDrive may hang when trying to access files on the mapped drive.
This will happen if the AntiVirus software is configured to scan mapped network drives. To correct t |
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| Unable to generate a directory listing on my mapped drive. | |
| Q: I have set up an FTP Site Profile in WebDrive to point to my FTP server. I can map the drive but no information appears; why?
A: It's probable that you, or the FTP server that you are connecting to, is behind a firewall. When this happens, WebDrive |
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| How to change the default directory when mapping a drive. | |
| Q: When I map a drive using WebDrive, it connects me to the root of my ftp server. How can I set WebDrive up so that it always connects to a certain subdirectory, such as /public_html/ or /www/.
A: Bring up WebDrive and click on the Properties button t |
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| Hovering my mouse over files causes them to download. | |
| Q: When my mouse pointer hovers over a file in Windows Explorer, the download dialog box appears and WebDrive downloads the file; why?
A: This is actually a feature of Windows Explorer. Windows Explorer has the ability to extract meta information from |
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| How can I find my registration code for WebDrive? | |
| There are two methods to view your registration code.
1) Load WebDrive and click on the HELP menu then License. Now click on Registration & License Information. You will have to deactivate the license then click Reactivate License and you will be able |
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| What are the system requirements for WebDrive? | |
| Click Here To See Our WebDrive System Requirements Page |
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| Is there an online help guide for WebDrive? | |
| Yes, Click Here To See Our Online Help Guide For WebDrive |
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| Is there a printable/downloadable user's guide for WebDrive? | |
| Yes, Click Here To See Our Printable/Downloadable User's Guide For WebDrive This guide can also be found in our "Articles and Whitepapers section. |
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| How can I find the Version and Build number for WebDrive FTP Client? | |
| Bring up WebDrive then click on the help menu, now click on the about menu and you will see the Version and Build number. |
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| WebDrive and Remote Desktop | |
| Under certain installations of Windows XP with SP2, Remote Desktop will stop working once WebDrive v6 or WebDrive v7 has been installed.
To correct this issue, uncheck the 'Disable DFS' WebDrive feature on the General Program Settings dialog and restar |
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| My FTP Server Supports a Limited Number of Simultaneous Connections. | |
| Q. My FTP server supports a limited number of simultaneous connections and WebDrive connects with more than the maximum allowed connections. How can I adjust this?
A. Go to WebDrive Properties/Connection and make sure that your Active Connection Limit |
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| Distribute WebDrive with preset reg code | |
| The distribution of a multi-seat WebDrive license can be simplified by pre-configuring the registration code. A custom initialization file is created and stored in the same folder as the unpackaged WebDrive installation executable. To unpackage it you ne |
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| Unable to connect SFTP message size too large for buffer | |
| If you get the error message "Unable to connect to site SFTP message size too large for buffer size" while connecting to a SFTP server check your .bashrc file for the account and make sure you are not echoing out text to the terminal during login. |
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| How do I apply a new registration code to WebDrive? | |
| When you purchase a maintenance upgrade for WebDrive you will need to enter the new registration code into the application. It is not necessary to uninstall / reinstall the program.
With WebDrive running…
1. Right click the WebDrive icon in the syst |
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| Connect to Amazon S3 with WebDrive | |
| Beginning with WebDrive v7.35, it is possible to set up your Amazon S3 account to be accessed from WebDrive.
Use the following steps to create an Amazon S3 server site from the WebDrive Site Manger:
1. Enter a name for your Amazon site and select t |
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| Temporary Files being created and stored in all of our groupdrive/webdrive folders when working with Office files. | |
| Symptom:
Temporary Files being created and stored in all of our groupdrive/webdrive folders when working with Office files.
Resolution:
You may be able to get around this by turning on "cache temporary office files". This option is on the site pr |
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| Configuring WebDrive for SharePoint | |
| When you are configuring WebDrive for use with Sharepoint, there are a just a couple of things to be aware of:
1. Be sure to set the server type to WebDAV.
2. Set the URL to a fully qualified path, for example: http://yourservername.com.
3. Enter |
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| How do I prevent webdrive from setting the files modified time after Upload ? | |
| To prevent webdrive from setting the files modified time after an upload run regedit and set this key to "0"
HKEY_CURRENT_USER\Software\South River Technologies\WebDrive\Connections\FileSetModTimeAfterUpload
This will stop the PROPATCH's after uploa |
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| Webdrive downloads files immediately upon connection with Autocad installed. | |
| This behavior is caused by the Autocad shell extension "AcSignIcon". Disabling this extension resolves this issue. |
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| Why do I get an "Access Denied" error when trying to schedule a job using a local administrator account? | |
| Webdrive uses the Windows Task Scheduler to schedule jobs through the File Transfer Manager. The error: 0x80070005:Access is denied is received when the account used to schedule the task has a blank password. Windows XP and up requires a non-blank pass |
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| Troubleshooting DAV locking | |
| Q. Why does WebDrive not display the correct name for a user that has locked a file?
Example: Word 2003 and Word 2007
The username is stored in Word under personal information.
For 2003 Word, it's under Tools/options, for 2007 it's under word opt |
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| Empty directories using S3 protocol | |
| I've uploaded several files/folders using S3 Fox for Firefox. All files and directories are displayed correctly. When accessing the S3 site using Webdrive, why are folders whose names contain German Umlauts empty?
In order for Webdrive to properly |
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| WebDrive multi-seat deployment/Connect at login/startup | |
| WebDrive stores its configuration and site information in the Windows registry. This makes it easy to export these settings into a registry file that can be quickly imported on another computer. The settings can be exported using WebDrive from the File Me |
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| Windows 7 Upgrade Issue | |
| After upgrading my Operating System to Windows7 I receive the error message: "Can't map drive: (1204) The specified network provider name is invalid." when trying to connect to a site in WebDrive.
The Windows 7 upgrade corrupts the WebDrive network p |
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| Entering/Reentering a registration code | |
| There are a few scenarios in which a customer will be required to enter a registration code for WebDrive. The first is upon intial purchase of the product. A customer will also be required to enter a registration code if:
a) they are upgrading from o |
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| Unable to connect to Sharepoint server after upgrading Webdrive to 9.1 | |
| Problem: After upgrading to the latest release of Webdrive, I am unable to connect to my Sharepoint server from a Vista or Windows 7 PC using NTLM or Negotiate authentication.
Solution: An issue arises when connecting to a Sharepoint Server because th |
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| WebDrive Service Bad Security Descriptor Local Privilege Escalation v.9.10 | |
| WebDrive Service Bad Security Descriptor Local Privilege Escalation has been fixed in v.9.11.
1. Export the registry settings (Launch the WebDrive Administrator, Click File>Export Settings to a Registry File).
2. Install WebDrive 9.11.
5. Reboot yo |
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| Original modified times not preserved when uploading to IIS Server | |
| Issue: When uploading files via WEBDAV to an IIS 7 server (using WEBDAV 7.0 or 7.5), the modified times are changed to reflect the upload time. This occurs even if the "Set file's modified time after upload to preserve date/time" option is enabled in th |
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| How do I prevent files from downloading automatically in explorer ? | |
| If you notice files automatically downloading while browsing a drive in explorer there may be several causes for it however WebDrive will at no time download a file on it's own, the files are only being downloaded because an application has attempted to o |
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